Ken blanchard, phd, is one of the most influential leadership experts in the world. Like many of the other titles in ken blanchard s the oneminute manager series, raving fans cowritten with sheldon bowles is written as a business fable to illustrate some basic, commonsense methods. Raving fans by ken blanchard, sheldon bowles alibris. Everyday low prices and free delivery on eligible orders. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. I recently finished reading raving fans a revolutionary approach to customer service by ken blanchard and sheldon bowles. Ken blanchard is the founder and chairman of the ken blanchard companies. Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplace and turn their customers into raving, spending fans. See all books by kenneth blanchard, sheldon bowles. To compete in todays business environment, you have to create raving fans.
The story is supposed to in my opinion capture the readers attention and make the concepts easy to remember. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Raving fans, in a nutshell, is the advice given to a new area manager on his first day, in an extraordinary business book that will help everyone, in every. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. A revolutionary approach to customer service by sheldon bowles and ken blanchard 1993, hardcover at the best online prices at ebay. Just having satisfied customers isnt good enough anymore. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another. Blanchard is also the chief spiritual officer of the ken blanchard companies, an international management training and consulting firm that he and his wife, marjorie blanchard, cofounded in 1979 in san diego, california. A revolutionary approach to customer service by kenneth blanchard and sheldon bowles, key. In a nutshell raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage not just another flavor of the month. The book raving fans by ken blanchard and sheldon bowles is written in parable style which teaches the average person the importance of providing customer service and implementing effective systems to create raving fans a basic requirement.
If you really want a booming business, you have to create raving fans. I ordered these for our medical device sales team and it was very well received. His most successful book, the one minute manager, has sold over million copies and been translated into many languages. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. By author kenneth blanchard, by author sheldon bowles. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. A revolutionary approach to customer service kenneth blanchard, sheldon bowles, rick adamson, kate borges, john mollard on. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21. With a new foreword by ken blanchard a straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. The one minute manager paperback jan 01, 2007 blanchard ken blanchard, kenneth blanchard, sheldon bowles, kenneth h. Raving fans by ken blanchard and sheldon bowles 1193.
Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans, are back with gung ho. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. He has coauthored 60 books, including raving fans and gung ho. Raving fans inbunden, 1993, inbunden compare prices now. We live by the book raving fans by ken blanchard and sheldon bowles, which has taught us to strive for raving fans customer service. Buy raving fans by ken blanchard, sheldon bowles online at alibris. Lets begin with words of wisdom straight from the authors mouths. This book is a terrific resource for those who want to improve the customer service in their organizations. Raving fans a revolutionary approach to customer service by kenneth blanchard and sheldon bowles read by rick adamson, kate borges and john mollard by kenneth blanchard and sheldon bowles read by rick adamson, kate borges and john mollard. Below are key excerpts from the book, outlining the principles of developing raving fans the ultimate in customer service. Told as one continuous story line, raving fans is a quick read, as are all of ken blanchard s books.
As it is, raving fans would have been better delivered as a blog post. Raving fans by ken blanchard and sheldon bowles 1193 words. Sheldon bowles and ken blanchards raving fans are written in the parable style of gung ho. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. There have been so many books written on customer service, but ken blanchard s raving fans is a true classic. So when i took out a few books the other day and realized one of my books, raving fans by ken blanchard and sheldon bowles, wouldnt register in the selfcheckout machine, i went to a librarian for help. I wish, for the sake of the book, that blanchard and bowles had chosen more believable examples. He has books on change, customer service and apparently golf, that look for very basic concepts 2 or 3 at most. Together with sheldon bowles, he has created a timeless lesson on the importance of focusing on those we serve. Raving fans book by ken blanchard, sheldon bowles 1.
A revolutionary approach to customer service blanchard, kenneth, bowles, sheldon, adamson, rick, borges, kate, mollard, john on. Raving fans has 1 available editions to buy at half price books marketplace. Raving fans by ken blanchard and sheldon bowles overview your customers are only satisfied because their expectations are so low and because no one else is doing better. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Sheldon bowles and a great selection of similar new, used and collectible books available now at great prices. His extensive writing career includes over 60 published books, most of which are coauthored books. Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling.
Ken blanchard and sheldon bowles, coauthors of the new york times business best seller raving fans, are back with gung ho. Raving fans by sheldon bowles, kenneth blanchard audio. His one minute manager series has sold over 18 million copies and been translated into more than 25 languages. Blanchard then takes these 23 topics and wraps them in an interesting story. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho.
The lesson in raving fans is how a manager can lead his division or company to deliver consistently exemplary customer service. Sep 08, 2015 i can believe the truth of the three secrets. He has also written or coauthored numerous other books, including gung ho. Raving fans inbunden, 1993, inbunden find the lowest prices at pricerunner compare prices from 3 stores dont overpay save today. Raving fans your customers are only satisfied because their expectations are so low and because no one else is doing better. A revolutionary approach to customer service by ken blanchard, sheldon bowles and a great selection of related books, art and collectibles available now at. A revolutionary approach to customer service by sheldon bowles and ken blanchard 2004, cd, abridged at the best online prices at ebay. May 19, 1992 i read raving fans as a supplemental text for a college, principles of customer service course.
Get it today with same day delivery, order pickup or drive up. Raving fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Sheldon bowles and ken blanchard s raving fans are written in the parable style of gung ho. Sheldon bowles, ken blanchard written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the. Turn on the people in any organization blanchard, ken on. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service.
Blanchard is known for the quote none of us is as smart as all of us. Here is an invaluable management tool that outlines foolproof ways to increase. A raving fan is a customer who is extremely satisfied. A revolutionary approach to customer service audio cd abridged, audiobook. We spent the next few weeks sharing ideas on how to apply the lessons learned and provide raving fan.
This book actually shouldnt be in our system anymore. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you. This book by ken blanchard and sheldon bowles presents a simple but powerful 3part framework to help you to deliver amazing customer. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every.
Mar 22, 2012 ken blanchard is the founder and chairman of the ken blanchard companies. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. A revolutionary approach to customer service 9780688123161 by ken blanchard. This is an audiobook audio cd and does not include actual book. From his phenomenal bestselling book, the one minute manager, coauthored with spencer johnson, which has sold more than 12 million copies and remains on bestseller lists, to the library of books coauthored with sheldon bowles, raving fans, gung ho. Raving fans by sheldon bowles, kenneth blanchard audio book.
Kenneth hartley blanchard born may 6, 1939 is an american author. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Raving fans ken blanchard hardcover harpercollins publishers. Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. A revolutionary approach to customer service new edition by blanchard, kenneth, bowles, sheldon isbn. Three simple ways to implement raving fans customer service. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Bowles communicate are timeless customer service fundamentals. A revolutionary approach to customer service by ken blanchard and sheldon bowles. Turn on the people in any organization ken blanchard. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. We spent the next few weeks sharing ideas on how to apply the lessons learned and provide raving fan service to our customers.
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